Monday, February 15, 2010

Sales 1.0 vs. Sales 2.0

Page 21 quickly lists a side by side comparison. What stands out for me is the following:

Sales 1.0 PEOPLE
  • Sellers control buyer information, and pitch features & benefits.

Sales 2.0 PEOPLE

  • Buyers educate themselves, and Sales seeks to understand customer's business goals, and help solve problems.

Sales 1.0 PROCESS

  • None or poorly defined, inconsistant with tracking and measurement focused on end-of-quarter (revenue) results.

Sales 2.0 PROCESS

  • Flexible and consistant with measurement, testing and refinement of the entire sales cycle.

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